Frequently Asked Questions

NHWebsiteHost.com is owned by NH Website Company (NHWebsiteCo.com), which is wholely owned by Chris Miller. Chris is arguably one of New Hampshire's most dynamic Internet entrepreneurs.  Many aspire to creating and running successful internet ventures, but Chris is living proof of that dream.  NHWebsiteHost.com's parent company currently hosts websites from all around the globe.  NHWebsiteHost.com is a local product, specifically tailored to the needs of the New Hampshire hosting market.  Your domains are hosted on state of the art servers in one of the world's best datacenters.  This combination of high quality servers and excellent datacenter connectivity, truly gives your sites the edge.

The NHWebsiteHost.com servers are located in the world-class The Planet datacenter, USA.  More information about the datacenters can be found here.

It certainly is! Our connections to multiple backbone providers, and peering with many carriers on a regional and international basis, allows us to easily reach remote networks even in the case where a NAP may be unhealthy, or when a specific backbone connection is down. It also allows us to make intelligent routing decisions; for example, if we are trying to reach a remote network which is on the Sprint network, there's no reason to send it out to UUNET first. By placing our core nodes at places like Equinix and Telehouse, we are guaranteed a level of competent service. All of our core nodes employ SONET networks, which essentially provides a dual-redundant, counter-rotating ring technology, and in the event of a fiber cut, the SONET will automatically heal itself. We also divide our circuits among several telecommunications providers, such as Verizon, MFS/Worldcom, and Adelphia.

Our servers are state of the art:

CPU: Quad Core Kentsfield Q6600 2.4GHz
RAM: 2048MB DDRII 667 Ram
Hard Drive: 250GB SATA II 16 MB Cache 3.0Gb/s Drive

They are located in the The Planet datacenters for maximum performance. Reliability and extreme uptime is our focus. The winning combination gives your sites the edge, by delivering incredible speed, superior performance and piece of mind.

From the time we receive your order, your account will be activated in under 8 hours.  Usually it is much less than this (and in most cases under 5 minutes), but please allow 8 hours maximum.

In the case of monthly payment, you're billed directly to the credit card or bank account that you used to sign up for hosting.  In the case of annual payment, we send you an invoice 30 days before your annual hosting expires.

Yes, we have a 99% uptime guarantee -- you'll receive a full credit for 1 month's hosting on any month where your website is down more than 1% of the total month's time. If this ever happens simply drop us a ticket at our helpdesk and your account will be credited.

Support tickets are answered ALWAYS within 8hrs, 7 days a week, 365 days a year.  Many times your support requests are answered within just minutes.

Yes, your Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up e-mail addresses to configuring your MySQL databases. It's set out in a friendly manner and it's easy to understand and use. Many usefull tutorial videos are available for viewing in our support section.

YES. Unlike most other web hosts who promise to deliver their "so called" multiple domain hosting, when you host with us you actually receive a Control Panel for EACH domain name. You can administer aspects of each of your domain names in their OWN SEPARATE Control Panels. This is what sets NHWebsiteHost.com apart and has made us a leader in the field of Multiple Domain Name Hosting.

Yes. That information is available in Control Panels for each domain name.

Yes! You can customise each domain name with any amount of Disk Space and Data Transfer that you like so as long as you don't go outside the main account Disk Space and Data Transfer allowances. If you get to the point that you need more resources, as your websites grow, we can simply upgrade your plan to the next level (see question below).

Yes, certainly. Submit a request to upgrade your plan and your account will be seamlessly upgraded with NO interruption to your current hosting. It's as simple as that.

If you need more resources than our largest plan, no problem, simply contact us for a custom quote. You'll find us extremely competitive on high-end hosting as well. We do have the capability of offering competitive dedicated server hosting, as well as server management services.

Yes, we support FrontPage 2000 and 2002 with the very latest FrontPage Server Extensions -- as well as every other major HTML program out there. Do to security issues that arise with older versions of FrontPage we do not support FrontPage 98 and older versions.

Yes. You receive absolutely free the powerful PHP, MySQL based phpBB forum. This forum is a snap to setup and configure.  It's easy to use, and industrial strength, yet easy on the servers by utilising the PHP programming language and MySQL databases.

Yes. You receive, absolutely free 3 powerful Shopping Cart options -- Agora, Interchange and osCommerce.

YES!  First rate and rapid support is our OBSESSION. Our long-term success is dependent on our reputation of fanatical support.  You can contact us for fast, friendly and helpful assistance, via. your Helpdesk.